Tuesday, November 25, 2003

Scientology Logic 13

Logic 13 - Problems are resolved by compartmenting them into areas of similar magnitude and data, comparing them to data already known or partially known, and resolving each area. Data which cannot be known immediately may be resolved by addressing what is known and using its solution to resolve the remainder.


There is a business that is not doing well. We want to help the owner improve things so he can be successful and bring prosperity to the town and his employees. So where do we start? Let's chop up the business into related areas and then analyze each area to find out what's going on.

How should we compartment it? Well, put related areas together (areas of similar magnitude and data). So for example, we would not put the sales force with the janitor, but we would probably put staff training with quality control because how well trained the staff are has a major impact on the quality of what is produced by the company.

The area that looks the worst is credit collections - they are very low. We look into the area and find that customers are refusing to pay because they claim that what they are receiving is defective. We contact some customers to make sure this is true and not just an excuse by collections. We find it is true and that the customers have sent in complaints. So the credit collection area is now resolved as far as our investigation is concerned - we have resolved it by comparing the data in the area (collections are low) to data known (customers are complaining).

Now we go to quality control to find out why they have not responded to the complaints and find that the complaints file is empty. How come? The head of QC claims he has never received any complaints. Whether this is true or not cannot be immediately known because there is an absence of proof (no complaint letters). But, based on past experience, we know that the head of QC is a truthful guy so, for the moment, we regard QC as resolved and now go to the communications department to see what happened to the letters.

We find that the communications department is a complete mess with correspondence and internal memos piled up all over the place. Suddenly a lot of other situations we have observed in the company make sense because they can be explained by a lack of internal and external communication (Logic 10 - The value of a datum is established by the amount of alignment (relationship) it imparts to other data).

So we give our attention to fixing up the communications department and the company starts doing better.

Now that may seem simple and logical, but what happens in a normal company?

  • The credit collections are down - fire the credit collection clerks and hire some better people.
  • Customers are refusing to pay - sue 'em.
  • We hear that there are lots of complaints from customers - fire the head of manufacturing.
  • The company is doing poorly - take out a loan to get us through the lean period.

Not using Logic 13 would have failed to get to the core of the problem and things would have just gotten worse.

No comments: